Shipping policy
Shipping
We aim to dispatch all Pocket Hearts retail orders — including personalised items — on the same or next working day.
For single retail orders of more than 50 personalised hearts, please allow an additional 5–7 working days for production before dispatch.
Shipping costs are calculated by weight at checkout. Standard orders are sent via An Post standard post (untracked). If you prefer tracked or registered postage, you can upgrade at checkout where those options are available.
Depending on your destination, customs duties or import VAT may apply on arrival. These are outside our control and are the buyer’s responsibility. See the Customs section below.
Have a rush order or a question? Email chloe@pockethearts.ie — we’ll do our best to help.
Customs & import duties
Customs fees, import duties, and taxes imposed by your country are not included in the product price or shipping cost and are the sole responsibility of the buyer.
Customs rules vary by country — check your local customs office if you’re unsure what to expect.
If a parcel is refused and returned because customs fees were not paid, a refund will be issued excluding the original shipping cost (see our Refund policy).
About your Pocket Heart
Every Pocket Heart is individually hand-crafted from recycled glass — no two are ever the same. The solid glass heart is over 8mm deep and is made to last a lifetime.
All designs are hand-painted and kiln-fused directly into the glass, so the artwork is permanently embedded. Any leftover scrap glass is recycled back into future pieces.
Please handle with care — as with all glass, it can cut if broken.
Sustainability
Pocket Hearts have a tiny carbon footprint. The glass is 100% recycled and sourced locally, less than 4km from our studio. The cello bags are made from cornstarch bioplastic and are certified compostable (brown bin). The glass itself can go straight into clear glass recycling, and the card into the green bin.
Any “heart seconds” are donated to the Sanctuary in Dublin, where they’re placed around the space for people to take. Nothing goes to waste.
Custom designs
Whether for a wedding, birthday, christening, or funeral — a personalised handmade heart is a meaningful, lasting gift for guests to take home.
Custom work has been created for Guinness, IMMA, The Rotunda Private, The National Gallery and retailers across the country. Get in touch to chat about your event.
Wholesale (Ireland)
Email chloe@pockethearts.ie for wholesale enquiries and a copy of our current line sheet. We also offer county-specific and location-inspired designs.
Wholesale orders are Ireland only, with a minimum of 50 hearts (minimum 10 per design). Shipping is added to your invoice (from €12; final amount confirmed when your order is ready to dispatch). Wholesale orders within Ireland are sent via An Post with tracking included.